My iPhone's external speaker died on me a few days ago - quite annoying, as it meant I couldn't hear the ringer or listen to podcasts while I was doing something else that didn't allow me to use headphones. So after much fiddling around with solutions such as repeatedly plugging / unplugging headphones, I took it down to Singtel to get it fixed. Now, I had gone down the previous week and was told that there was a 90-minute wait, and was asked nicely to come back. So imagine how happy I was to be told that there were only 2 customers ahead of me in the queue... ... and imagine my frustration when, 40 minutes later, I was still waiting. When I went to the counter and asked how long more, I was very brusquely told "I'm sorry, but there are only two of us". Which got me frustrated - there had to be a better way for service staff to empathise, instead of making what sounded like excuses. Anyway, after waiting for them to try to restore the phone entirely, a guy com...